Frequently Asked Questions

How do I contact someone if I have a question or concern?


Please fill out a form on our contact page in its entirety. Please allow 24 to 48 hours to receive a response.




Why should I subscribe for emails?


Subscribing for emails allows you to stay up to date about future promotions, products, and sales before the general public.




How do I know if my order has been placed?


A confirmation of purchase will be emailed to the email you have provided upon purchase. Before purchasing please be sure to triple check all personal information. Misspelling can affect whether or not you receive an email.




When can I expect my shipment to arrive?


All orders are shipped on Wednesdays! No exceptions unless specified before purchase. If you place an order on a Wednesday, your order will not be shipped out until the following wednesday. All orders take 3-5 business days USPS Priority Mail (10-14 BUSINESS days during high volume times). We will always send you a confirmation when we have processed and fulfilled your order. Once it gets to the post office the time you receive your shipment is out of our control. You can always track your order with your tracking number sent to your email but please keep in mind that because of Covid-19 packages could be delayed.




How can I track my order?


A tracking number will be provided to you via email once your order has be fulfilled. Please check your spam folder in your email if you cannot find any of our emails.




How will I receive my digital products?


You will receive links to download their digital products in the thank you page of the checkout, along with an emailed link that will last for 30 days.




Can I use my digital products on Android tablets/PC/Mac?


Our digital products can work in any PDF annotation apps (GoodNotes, Notability, Xodo, Noteshelf, etc.) on iPads, Android tablets, Mac or PC.

But please make sure the PDF annotation app you'll use can fulfill your notetaking need (i.e. handwriting or typing) on your device.




How does digital products work?


You'll need a PDF annotation app/PDF editor to use our digital products. If you use it on an iPad/Android device and prefer handwriting, having an apple pencil/android pen definitely gives you best experience! But if you prefer keyboard, you don't need a pen then. You can even use it on a computer if you simply need to put some texts in.

Compatible apps for different devices:

1) iPad
GoodNotes, Notability, Noteshelf, xodo etc.

2) Android tablets
Noteshelf, xodo etc.

3) Mac
GoodNotes, Adobe Acrobat, Preview etc.

4) PC
desktop apps: Adobe Acrobat, Foxit PDF editor etc.
web-based apps: xodo, Kami etc.

*NOTE: Please research your preferred app first. Some are paid apps while some are free.




Why determines the cost of shipping?


Weight and distance are the contributing factors in the cost of shipping. We are located in and ship from Dallas, Texas. Depending on your location and whether your order is light in weight the distance can increase to the cost of your shipping. We have planned accordling with packaging, products and discounted services to keep shipping cost as low as possible but with the current inflations things are becoming more expensive. We thank you for you purchase and your support.





Shipping and Delays

First and foremost we appreciate you and your business. Without you there would be no us, which is why we're working and planning ahead to maintain stock for this holiday season. But we wanted to inform you of the possibility of delays in stock. These delays are exacerbated by shortages in supplies and Covid work restrictions. Ink and paper stock shortages coupled with a lack of freight drivers are straining the entire book-making industry. We encourage you to subscribe to our email list and follow our social media to stay in the loop with updates on stock and new products.

 

Unfortunately, there isn’t a lot you can do to allow for shipping delays. 

In the fourth quarter carriers always experience an increase in delays and lost or damaged orders. With ecommerce sales at a high for the holidays, we’re in for some difficult delivery times over the coming months. It’s just the nature of trying to get more packages delivered in a set timeframe.

 

Tracking numbers are emailed once your order has been fulfilled. Once your order is dropped off at post office we no longer have control over your package. Please be kind and aware of a national shortage in postal workers, delivery drives, covid work restrictions and etc. which is also contributing to possible delays in receiving packages. Please check tracking numbers for updates on your package and if possible contact your local postal office for updates on whether or not they are behind in deliveries.